In "Another Grom Bites the Dust", she seems to be having a bad start as part of the hotel's staff. Her room in the staff housing is infested with a skunk, she hadn't been able to surf yet, she doesn't have a surfboard, and she isn't doing very well with her new job as a waitress. Then, Broseph is shown to be very sympathetic towards her, and takes her to the beach to learn how to surf that day. Meanwhile, Johnny alters the employee evaluations in the computer, to save Emma from being fired later that day.
In "Board and Confused", Emma goes through Grom initiation so that she can surf The Office. She had to serve the Ridgemount family in a stained uniform, ask Ty to marry her (under orders from Kelly, who found out about Emma's crush on him), ate worms, and all the other challenges her and the other Groms have to face. The final challenge is to go in a disgusting dumpster to find a key with a tiny surfboard attached to it. While the others are willing to quit, Emma encourages them to go in and they manage to find the key. At the end of the day, Emma admits it was so worth it.
When Emma brings an outsider named Shep to the Office, her friends stop talking to her in response. It only gets worse when Shep and his friends camp at the Office. Emma tries to make them leave but her plans fail. Johnny finally come up with a plan that works (which involves elderly hotel guest Mr. Grizzle). Emma is grateful, but she is oblivious to the fact that Johnny likes her.
When Lo comes up with the idea of borrowing (without asking, which is considered the same as stealing in the hotel business) some dresses from a guest for movie night, Emma thinks it is wrong. But when she sees Ty with another girl who is going to the movies with him, she decides to wear the guest's pink dress.
When an important guest comes to review the hotel she helps Lo to get her back into the Penthouse. Emma even helps Lo and Fin to drag Mr. Stevens to the ocean to ride El Duderino. When she thought that Lo was leaving the staff dorm she seems sad, but when she found out Lo wasn't leaving she did seem a bit more relieved.
After Fin gets Reef's surfing instructor job temporarily, Fin freaks out, fearing she might drown a guest. Emma encourages her though saying she taught her to cross step, and that Fin can do anything Reef can. Fin is grateful for Emma's encouragement and points out that her surf lessons are always free. But when Reef is about to lose his job to Fin, Emma yet again convinces her to help Reef out.
Lo books a surf tour in "Fast Times when the Rip Tide's High", and Emma is so excited about them that she is easily tricked by Lo to unload the surf truck. In the truck she and Broseph look at the boards in amazement. Emma tries to convince Lo to not go to the spa, but this doesn't work since Lo is too excited about her success and leaves Emma in charge of the tour. However, Emma has to seriously pee and leaves Broseph in charge to go, and when she gets back Broseph has taken the Duke board. Lo at first blames Emma for the missing board. When the group find Reef and Fin on the beach she is excited that they dig each other.
In "O Broseph, Where Art Thou?", Lo keeps getting Emma in trouble by slacking on the job and leaving Emma to clean up her messes, which gets Emma two strikes. When Lo sees Mr. Marvin write 1/10 on a evaluation she thinks Emma is going to get fired. Emma's poise though is revealed in this episode when she keeps catching glasses and cups from smashing to the ground. Luckily, Mr. Marvin actually wrote 10/10 on the e-val and Emma doesn't get the third strike.
Unknown to Emma, she is involved in a love triangle. While Emma has a crush on Ty Ridgemount, who doesn't really see her that way, Johnny has a crush on her, which she similarly doesn't notice. Emma has failed to notice the continuous hints from Johnny that he likes her because she is mostly distracted by Ty, or something else going on at the resort. Emma has stated though that she sees Johnny as kind of like an older brother.
Throughout the show, Emma's surfing skills grow. She has even surpassed Johnny at surfing (mostly cause Johnny isn't so much of a good surfer). She also becomes better at being a waitress, even getting 10 10/10 evaluations.
Hanging Ten: It Came From Room 1313Edit
Emma usually wears a very light pink shirt, pink shorts, and shoes. She has long red hair, pulled back in a pony tail, and some light freckles. She also has a choker necklace around her neck and a necklace with a large single pearl. For whenever she goes surfing, she wears a pink bikini along with her shorts sometimes.